Our patients and their families are partners in their care and service design

Person-Centered Care (PCC)

At DASH, We adopt Pearson-Centered Care at all levels of the organization horizontally and vertically.

The concept of PCC at our organization is adopted through the following activities:

Patient and Family Advisory Council (PFAC):  where our patients and their families are our partners in key decisions, improvement activities and to enhance patients experience at DASH.

General Hospital Orientation Program:  where all the joined staff are exposed and oriented to the Person Centered Care Concept and its value in improving patients and families experience at DASH.

Patient advocates program upon admission:  the program focuses on patient’s education and identifying their preferences and values by ensuring that:

  1. Patient will be educated about their rights and responsibilities, the process of raising their concerns, orientation about safety roles and measures of the hospital, getting their preferences in care according to their life style.

  2. Patients and their families actively involved in care, attending the bedside endorsement and participating in their care plan.

Principle of Person-centered Care:

  • Respecting people’s values and putting people at the centre of care.

  • Taking into account people’s preferences and expressed needs.
  • Coordinating and integrating care.
  • Working together to make sure there is good communication, information and education.
  • Making sure people are physically comfortable and safe.
  • Emotional support.
  • Involving family and friends.
  • Making sure there is continuity between and within services.
  • And making sure people have access to appropriate care when they need it.